1. I am not comfortable giving my credit card information out to a website I don't know. Do you have other billing options?
2. How secure is this website and my info?
3. What are your hours of operation?
4. How do I get the file when it’s done?
5. How do I set up an account?
6. How do I upload files to your site?
7. How do you bill?
8. What if I need to upload more than one file in my order?
9. I need a revision on the art you made for me. How do I get a hold of you about this?
10. How do I get a quote?
11. How do I open EPS files in Corel? / Why does my EPS file look blurry in Corel?
12. What DPI is the file you sent me? / What is a vector file?
13. When will I get my file back?
14. Can you vector photographs?
15. I didn’t get a confirmation email when I uploaded the art, is there something wrong?
16. My file won’t upload for some reason.
17. Do you accept art by fax?
18. The file I downloaded from your site won’t open, what should I do?
19. Am I signing up for a subscription service, where I can send so many jobs a month for a set fee?
20. How can you charge $14-$18 for Vectorizing when my graphic designer use to charge me $50-$200 for the same thing?
21. If a person sends you art of any kind, original or otherwise, you have the right to use it anyway?
22. I'am thinking about ripping you off for some free artwork, will I get away with it?
23. Why do I need to convert outlines/curves?
24. What is your price on digitizing?
25. What is your cut time for Digitizing or Vectorizing service for next day service?
1. I am not comfortable giving my credit card information out to a website I don't know. Do you have any other billing options?
Yes. We understand complete your hesitation. We have come up with several options for that situation. Every option does have it's drawbacks, paying by credit card does guarantee a continual flow of business for both the client and copyartwork.com
- Paypal. We can Paypal you a bill (once or twice a month) or you can pay us whenever job is done. Our PayPal account e-mail is: Info@Copyartwork.com . The draw-back is that once we bill your account (once or twice a month), your account is on hold until the bill is paid.
- Google Checkout. This is a prepayment of services in a secure website supplied by google. You can buy our services either individually or by bundles for a discount. We can arrange it so we can do the job first and e-mail a screen shot of the wireframe of the logo.
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2. How secure is this website and my info?
We do everything we can to secure your private information. We are a secure website, no private information given to ANY other third party. A secure database which is checked daily. A highly knowledge web team, that is working on the database daily. We are a big believer in communication, so we continuously contact our customer to make you sure your happy, and see if there is anything else we can do.
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3. What are your hours of operation?
We have customer service representatives here from
8am – 5pm pst Monday – Friday.
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4. How do I
get the file when it’s done?
You Click on the Log-In Tab. Type your user name and password, and click
Submit. After you have entered your information, you will see “Download Artwork
Files” off to the left, click this. The Artwork Statement Page will open. Look for the
file you are looking for then click on it. The info sheet should appear with
a download button below the information.
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5. How do I set up an
account?
Click on “Sign Up” tab. Once there, fill out all of the information
that is asked for and press submit. Please make sure to read our Terms and
Conditions Page. If there is any problems with your set-up we will contact
you asap.
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6. How do I
upload files to your site?
Once you are logged In, please select either 'Send Artwork' or 'Send Digitizing'
links on the left hand side. Fill out all the information that page requires.
On “file” section click browse button, look for the file in
your computer. Once you have located it Press Open that should put you back
at the Send Page. Fill out any additional information in the text boxes
and press Submit. Your done.
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7. How do you
bill?
We charge your credit card twice a month, once in the middle and once at
the end of the month for the first 2 months. (If there has been any transaction
in between.) If there has been no problem with billing you, you will have
the option to be charge once a month at the end. Your credit card information will show J6 Designs LLC, not CopyArtwork.com. We usually send an open statement report on the 27th-28th of the end the month for your transactions you have done with us. If you have a PayPal account we also send a request for money. If you have a mail account we will mail off your statement. If you have a dispute on billing, please contact us as soon possible. If you need us to send an individual invoice for each daily transaction, please let us know and we will email you one ASAP. On the 30th-31th all payments are due, we will slide you credit cards on file and send off any PayPal reminders that haven't been paid. Afer 30th-31th the payments are late and can put your account on hold until paid.
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8. What if
I need to upload more than one file for my order?
Please mention the number of files in the Send Artwork or
Send Digitizing section. Once your finish uploading the main file in our systems,
go to our FTP link at the left side and Click it. Browse for the addition
file and add your comments in the text box and press submit. Another method
would be to WinZip the files together and send us the Zip file in one shot.
Stuffit or Zip Files:. If you do not have Stuffit or WinZip, you can download
a trial version from the links (Mac StuffIt) || (PC Winzip)
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9. I need a
revision on the art you made for me. How do I get a hold of you about this?
If you need a revision you can email us (Info@CopyArtwork.com)
so we can revise the ordert. If the revision is due
to a mistake
on our part, we will not charge you to make the changes. If the revision is a change you need that is not due
to our mistake, we will charge you $5 to complete the revisions. Please do not send revision
requests through the Send Artwork and Send Digitizing Pages because if
we do not catch it right away you could accidentally be charged the full
order
price.
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10. How do I
get a quote?
If you just need a quote please do not send it through the web. Send it
to us via email to info@copyartwork.com requesting a quote. We will get
back to you as soon as we can with the price. Most of our jobs are $14.
More complicated ones are $18. Some jobs we do don’t fall into these
two prices if they are very complicated or if there are numerous logos.
In the event that a job is out of the regular price range we will email
or call you to get approval before we proceed. If you think your job may
be outside the regular price range e-mail us.
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11. How do I
open EPS files in Corel? / Why does my EPS file look blurry in Corel?
When you open EPS files in Corel always use this method. After saving the
eps file to you computer open a Corel Draw blank document. Goto Import (from
the file menu). When import make sure the "files of type" drop
down menu is set to "ps,prn,eps-postscript interpreted". This
will allow your file to import in perfect vector form.
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12. What DPI is the file you sent me?
/ What is a vector file?
Vector files do not have DPI (Dots Per Inch) because they are not made from
dots. They are made from lines that can be made bigger or smaller without
sacrificing the clarity of the image. That’s what makes them so useful.
If you want more info you can go to this site http://graphicssoft.about.com/od/aboutgraphics/a/bitmapvector.htm for a more in depth explanation of the difference between vector and bitmap images.
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13. When
will I get my file back?
99% of our jobs are done in less than 24-48 hours. Most of them are done
much sooner than that.
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14. Can you
vector photographs?
When we vector photographs they do not look like photographs anymore. There are two different ways in vector photograph. One method is turning the file into more of outlines of the original artwork. We use lines to fill shape and make outlines. The outline method is use mostly when doing vinyl cutting, silkscreen, ect. The other way we use "special effects" to give it more of a 3D effect. This way is a little more costly but it does look more realistic than the outline way. This "3D effect" method is good when doing digital printing, 4 color process ect. Vectorizing photographs become a special request job, every vectorize photograph requires to be quoted individually. Some simple outline jobs will stay at $14-$18 and other will cost more due difficulty of each individual job. The 3D effect will cost more then $18 due time spend on redrawing. Please look at the gallery page in Special Request to see an example of both outlines and 3D effect method.
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15. I didn’t
get a confirmation email when I uploaded the art, is there something wrong?
Yes, most likely something is wrong. If you didn’t get a confirmation
email when you uploaded the art to the site it is a good idea to give us
an email to make sure we actually got it.
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16. My file
won’t upload for some reason.
Most likely the file is too large. If you are able, convert the file to
a jpeg and retry. We cannot accept files larger than 3 megabytes. If the
image is to big (over 3MB or Larger), please make sure to compress
(either with WinZip or Mac StuffIt) and then send the compress file. Stuffit
or Zip Files:.
If you do not have Stuffit or WinZip, you can download a trial version from
the links (Mac StuffIt) || (PC Winzip)
Upload Time: Depends on the size of your digital file and the speed of your
internet connection, it may take a while to complete. Please wait until
the upload is done. Upload Time for a 4MB file, with DSL, appr. 5 minutes.
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17. Do you
accept art by fax?
No we do not. Your best option is to scan the image with a 350 dpi and attach it
to your work order.
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18. The file
I downloaded from your site won’t open, what should I do?
Vector files can only be opened with certain programs, specifically, Adobe
Illustrator and Corel Draw. If you do not have these programs you cannot
open the files. We provide a proofing file in .jpg format that looks exactly
like the original. If you cannot open the file in your vector program email
us with the order number and the program and version of the program you
are trying to open the file in and we will get it to you in a way that works
for you.
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19. Am I signing up for a subscription service, where I can send so many jobs a month for a set fee?
No, there is no subscription fee. We only charge you the flat fee per job. Very simple.
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20. How can you charge $14-$18 for Vectorizing when my graphic designer use to charge me $50-$200 for the same thing?
We can for several reasons. One reason is we only do Vectorizing, we do not create original artwork, logos and go back for proofs, etc. Those things are time-consuming for the graphic artist. Your graphic artist charges for his artistic talents in creating something new and clever. We only copy what is already done. Another reason is we have been doing the same thing for many years in Southern California, and we found different ways to streamline artwork with an artwork staff that is amazing.
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21. If a person sends you art of any kind, original or otherwise, you have the right to use it anyway?
We respect our client's business and their files. We have strict guidelines to make sure no other client will receive another client's artwork. Our bussiness respect our customer's clients and and know that privacy is very important in doing third party party business. There is NO way we use the same artwork for one customer that another has paid for.
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22. I'am thinking about ripping you off for some free artwork, will I get away with it?
No. We start off our relationship with all our new clients with trust and good faith. We make sure we focus on the artwork first before we collect any form of payment. On most occasions you will receive the artwork and will not be billed until the end of the month. We want to make sure you're happy with the artwork before we get paid. For those whose intentions are bad we have certain steps to insure payment. We have a special collection agency that specializes in internet fraud that does not mind collecting small bills. We have special software to collect your IP address to let us know what computer you're using and where you are located. And a few other steps to make sure we collect the payments. Why ruin credit for something less then $20.00?
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23. Why do I need to convert outlines/curves?
When you upload a graphic file to our server your files has the fonts from your computer link into them. When you try to open the same file on a different computer the graphic program searches for the font file/s for same font/s. If the font is not there the graphic program will give different option to replace with font in that computer. Since our objective to copy/digitize that file we want to make sure it is exactly what you give us.
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24. What is your price on digitizing?
We understand your customers don’t understand pricing per thousand stitch or trying to figure the price on a job and then changing the price because the stitch count was a lot more. That is why we have flat fee for our digitizing service.
$25.00 for jobs under 4000 stitches (Mostly back hats logos, most small items under 3” wide, etc.)
$40.00 for All left chest and hats logo
$99.00 for (99% of time ) Jacket Back Logos
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25. What is your cut time for Digitizing or Vectorizing service for next day service?
For Embroidery Digitizing it is 5:00PM PST
For Artwork Vectorizing it is 5:00PM PST
We do our best to do the quickest turnaround, most of the times we can do jobs turn in later for next day Artwork Vectorizing but our digitizing service foes take longer so we reserve the right to return the next following day.
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